FAQ

Orders

Q: How long does it take to process my order?
A: Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Q: Can I cancel or change my order?
A: Please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.

Shipping

Q: How long does shipping take?
A: Standard shipping usually takes 10–20 business days. Expedited shipping may take 5–8 business days for select regions. Delivery times are estimates and may vary.

Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide.

Q: Will I receive tracking information?
A: Yes, a tracking number will be sent to your email after your order is shipped.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in original packaging. Please refer to our Refund Policy for full details.

Q: Who pays for return shipping?
A: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Products

Q: What materials are used in your earrings?
A: Our earrings are made from materials such as gold-plated brass, sterling silver components, and cubic zirconia. Material details are listed on each product page.

Q: Are your earrings suitable for sensitive ears?
A: Some products include 925 sterling silver posts or are designed to be nickel-free. Please check individual product details for specific information.

Q: Will the color fade over time?
A: Proper care can help maintain the appearance of plated jewelry. Avoid contact with water, perfumes, and chemicals.