Privacy Policy

This Privacy Policy describes how XUGLOW, operated by Hezhou Xuping Jewelry Co., Ltd., collects, uses, and protects your personal information when you visit or make a purchase from our website.

Information We Collect

We may collect personal information that you provide to us directly, including your name, billing address, shipping address, email address, phone number, and order details.

When you make a purchase, payment information is processed securely through third-party payment providers. We do not store full payment card details on our servers.

We may also collect certain non-personal information automatically, such as your browser type, device information, IP address, and browsing behavior on our site, through cookies or similar technologies.

How We Use Your Information

  • We use your information for the following purposes:
  • To process and fulfill orders, including shipping and delivery  
  •  To communicate with you regarding orders or customer service inquiries
  •  To detect and prevent fraudulent or unauthorized transactions  
  •  To improve our website, products, and services  
  •  To send service-related communications and, where permitted, marketing messages (you may opt out at any time)

Information Sharing

We do not sell or rent your personal information.

We may share your information with trusted third parties only as necessary to operate our business, including payment processors, shipping carriers, and service providers. These parties are required to handle your data in accordance with applicable privacy standards.

We may also disclose information if required to do so by law or in response to valid legal requests.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and support essential site functions. You can manage or disable cookies through your browser settings.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. You may also request to opt out of certain data uses.

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: service@xuglow.com  
Phone: +1 660-373-2249  
Customer Service Hours: Monday–Friday, 9:00 AM – 8:00 PM (EST)